Terms of Service

1. Introduction

Welcome to Enquiry Genie. These Terms of Service (“Terms”) govern your access to and use of the Enquiry Genie website, services, and applications (collectively, the “Service”). Please read these Terms carefully before using our Service.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.

These Terms constitute a legally binding agreement between you and Enquiry Genie (“we,” “us,” or “our”). The Service is owned and operated by Enquiry Genie.

2. Definitions

In these Terms:

• “Account” means a unique account created for you to access our Service or parts of our Service.
• “Content” means any information, text, graphics, photos, or other materials uploaded, downloaded, or appearing on the Service.
• “User” means an individual who has access to or uses the Service.
• “Guest” means an individual who communicates with you through the Service.
• “Subscription” means the recurring payment arrangement for continued access to the Service.

3. Eligibility

To use the Service, you must be at least 18 years of age and capable of forming a binding contract with Enquiry Genie. By using the Service, you represent and warrant that you meet these requirements.

If you are using the Service on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case the terms “you” or “your” shall refer to such entity.

4. Account Registration

To access certain features of the Service, you may be required to register for an Account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your Account.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

5. Subscriptions and Payments

Some parts of the Service are provided on a subscription basis. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of subscription plan you select.

At the end of each period, your subscription will automatically renew under the same conditions unless you cancel it or we cancel it. You may cancel your subscription either through your online account management or by contacting our customer support team.

All payments shall be processed through our third-party payment processors. By providing your payment information, you authorise us to charge all subscription fees incurred through your Account to the payment method you designate.

We reserve the right to change, modify, or update our subscription fees at any time. Any changes to the pricing will be notified to you in advance and, if applicable, through your Account settings or via email.

If your payment cannot be processed for any reason, we reserve the right to terminate or suspend your access to the Service until payment is received.

6. Money Back Guarantee

We offer a money back guarantee on our subscription services. If you are not satisfied with the Service within the first 30 days of your subscription, you may request a full refund.

To request a refund under our money back guarantee, you must contact us within 30 days of your initial subscription payment. Refund requests made after this period will be considered on a case-by-case basis at our sole discretion.

Refunds will be processed to the original payment method within 5-10 business days of approval. We reserve the right to modify the terms and conditions of our money back guarantee at any time with reasonable notice.

7. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Enquiry Genie and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Enquiry Genie.

You retain all of your rights to any Content you submit, post, or display on or through the Service. By submitting, posting, or displaying Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your Content in any and all media or distribution methods.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person.

8. Acceptable Use

You agree not to use the Service:

• In any way that violates any applicable national or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
• To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• To impersonate or attempt to impersonate Enquiry Genie, an Enquiry Genie employee, another user, or any other person or entity.
• In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Enquiry Genie or users of the Service or expose them to liability.

Additionally, you agree not to:

• Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party's use of the Service.
• Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service.
• Use any manual process to monitor or copy any of the material on the Service or for any other unauthorised purpose without our prior written consent.
• Use any device, software, or routine that interferes with the proper working of the Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Service.

9. User Content and Communications

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other material. You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that such Content does not violate third-party rights, including privacy, publicity, copyright, and other intellectual property rights.

You understand that when using the Service, you will be exposed to Content from a variety of sources, and that Enquiry Genie is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content.

We reserve the right to remove any Content from the Service at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.

10. AI-Generated Content and Machine Learning

The Service uses advanced artificial intelligence and machine learning technologies to analyze communications, generate responses, and provide insights. You acknowledge and agree that:

10.1 AI Response Generation

• AI-generated content is created automatically based on your historical communication patterns and may not always be accurate, appropriate, or complete.
• You are responsible for reviewing and approving all AI-generated content before sending it to your guests.
• We do not guarantee that the AI-generated content will be error-free, meet your specific requirements, or be suitable for your particular circumstances.
• You retain full responsibility for all communications with your guests, including those drafted or suggested by our AI system.
• You must ensure that all communications with guests comply with applicable laws and regulations, regardless of whether they were drafted with the assistance of our AI system.

10.2 Email Analysis and Learning

Our Service analyzes your email communications to learn your communication style and improve response quality:

• Tone Analysis: We analyze the tone and style of your outbound emails to match your communication patterns in AI-generated responses.
• Embedding System: We create vector embeddings of your email content to enable similarity matching and context-aware response generation.
• Pattern Recognition: Our system identifies communication patterns to provide relevant response suggestions.
• Continuous Learning: The AI system learns from your email history to provide increasingly personalized suggestions over time.

10.3 Question Answering System

• The Service uses AI to detect questions in guest communications and suggest appropriate responses based on your property information and past communications.
• Question detection and answer matching use semantic similarity algorithms that may not be 100% accurate.
• You are responsible for verifying that suggested answers are accurate and appropriate before sending them to guests.

10.4 Data Usage for AI Training

• Your email content is processed to train and improve the AI models specific to your account.
• We do not use your data to train AI models for other users without your explicit consent.
• Email content is anonymized where possible when used for system improvements.
• You can request deletion of your processed email data at any time by contacting support.

11. Chrome Extension Usage

Our Chrome extension is an integral part of the Service, providing seamless integration with booking platforms. By installing and using the Chrome extension, you acknowledge and agree to the following:

11.1 Extension Functionality

• Platform Integration: The extension integrates with Airbnb.com, Booking.com, and other booking platforms to extract data and provide automated features.
• Browser Access: The extension requires access to specific websites as declared in its permissions to function properly.
• Data Extraction: The extension extracts property information, booking details, calendar data, pricing information, and guest communications from booking platforms.
• Automation Features: The extension may perform automated actions on booking platforms on your behalf, including sending messages and updating listings.
• Real-Time Monitoring: The extension may monitor booking platforms for new bookings, messages, and updates to provide timely notifications.

11.2 Extension Permissions

The Chrome extension requires certain browser permissions to function:

• Website Access: Access to booking platform websites (Airbnb.com, Booking.com, and others) to read and interact with page content.
• Storage: Local browser storage to cache data and maintain settings.
• Cookie Access: Access to cookies and session data to maintain authentication with booking platforms.
• Background Processing: Ability to run in the background to provide real-time notifications and data synchronization.

You understand that these permissions are necessary for the Service to function and that you grant these permissions voluntarily by installing the extension.

11.3 Data Access and Security

• Authentication Data: The extension accesses your booking platform login credentials and session tokens to provide seamless integration.
• Secure Handling: All authentication data is encrypted and handled according to our Privacy Policy and industry security standards.
• Limited Scope: The extension only accesses data necessary for its declared functionality and does not collect data from other websites.
• User Control: You can revoke extension permissions at any time by uninstalling the extension or revoking platform access through your account settings.

11.4 Platform Terms Compliance

• You acknowledge that using the Chrome extension to interact with booking platforms (Airbnb, Booking.com, etc.) is subject to those platforms’ Terms of Service.
• You are responsible for ensuring your use of the Service through the extension complies with all applicable platform terms and policies.
• We are not responsible for any violations of third-party platform terms that result from your use of the extension.
• You understand that booking platforms may change their terms or technical infrastructure in ways that affect the extension’s functionality, and we are not liable for any disruption to the Service caused by such changes.

11.5 Extension Updates and Maintenance

• We may update the Chrome extension at any time to add features, fix bugs, or maintain compatibility with booking platforms.
• Updates may be installed automatically through the Chrome Web Store update mechanism.
• You agree to keep the extension up to date to ensure proper functionality and security.
• We may temporarily disable or permanently discontinue the extension with reasonable notice if necessary.

12. Third-Party Websites and Services

The Service may contain links to third-party websites or services that are not owned or controlled by Enquiry Genie. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Enquiry Genie shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

13. Booking Platform Integration

The Service integrates with various booking platforms to provide automated property management features. By using these integrations, you acknowledge and agree to the following:

13.1 Airbnb Integration

• Data Synchronization: We access and synchronize your Airbnb property listings, bookings, calendar availability, and pricing information.
• Authentication: You authorize us to access your Airbnb account using cookies, session tokens, or other authentication mechanisms provided through our Chrome extension.
• Property Management: We may read and update your property information, respond to guest messages, and manage your calendar and pricing on your behalf.
• Performance Analytics: We collect and analyze your Airbnb listing performance data, including search rankings, conversion rates, and booking metrics.

13.2 Booking.com Integration

• Property Data Access: We access your Booking.com property listings, reservations, and guest communication data.
• Calendar Synchronization: We synchronize availability calendars between your properties and our Service.
• Rate Management: We may access and analyze your pricing data to provide insights and recommendations.
• Guest Communications: We access guest messages and inquiries to provide automated response suggestions.

13.3 iCal Calendar Integration

• Calendar URLs: You provide us with iCal calendar URLs from booking platforms to synchronize availability across multiple platforms.
• Automated Updates: We periodically fetch and process iCal data to maintain up-to-date availability information.
• Data Accuracy: You are responsible for ensuring that iCal URLs are current and that calendar data accurately reflects your property availability.

13.4 Pricing Data Extraction

• Rate Collection: We extract your property pricing data from booking platforms to provide pricing analytics and insights.
• Historical Analysis: We store and analyze historical pricing data to identify trends and provide recommendations.
• No Automatic Changes: Unless explicitly authorized by you, we do not automatically modify your pricing on booking platforms.

13.5 Platform Limitations and Changes

• Booking platforms may change their websites, APIs, or policies at any time, which may affect the functionality of our integrations.
• We are not responsible for disruptions caused by changes to booking platform websites or policies.
• Some features may become unavailable if booking platforms implement restrictions or technical changes.
• You acknowledge that we operate independently from booking platforms and are not affiliated with or endorsed by them.

14. Email Processing and Gmail Integration

The Service processes your email communications to provide automated response features and communication analytics. By connecting your email account, you acknowledge and agree to the following:

14.1 Gmail OAuth Integration

• Email Access: You grant us permission to access your Gmail account using Google OAuth authentication to read and analyze guest communications.
• Message Extraction: We extract email messages related to your property management activities, including guest inquiries, booking confirmations, and correspondence.
• Limited Scope: We only access emails relevant to the Service’s functionality and do not access unrelated personal emails.
• Google API Compliance: Our use of Gmail data complies with Google API Services User Data Policy, including Limited Use requirements.

14.2 Email Content Processing

• Content Analysis: We analyze email content to identify questions, extract key information, and understand communication context.
• Tone Analysis: We analyze the tone and style of your outbound emails to learn your communication preferences.
• Embedding Generation: We create vector embeddings of email content to enable semantic similarity matching and context-aware features.
• Communication Patterns: We analyze your email history to identify patterns and improve response suggestions.

14.3 Automated Email Features

• Response Suggestions: We generate suggested responses to guest inquiries based on email content and your communication history.
• Question Detection: We automatically detect questions in guest emails to provide relevant answer suggestions.
• Property Matching: We automatically identify which property each email relates to based on email content.
• Signature Extraction: We extract and store your email signature for use in generated responses.

14.4 Email Data Storage and Retention

• We store processed email content in our database to provide ongoing service functionality.
• Email data is encrypted both in transit and at rest according to industry security standards.
• We retain email data for as long as you maintain an active account or as required by law.
• You can request deletion of your email data at any time by contacting support.

14.5 Email Access Revocation

• You can revoke our access to your Gmail account at any time through your Google account settings.
• Revoking access will disable email-related features but will not delete previously processed email data unless you request deletion.
• We may retain anonymized email data for system improvement purposes even after access revocation.

15. Termination

We may terminate or suspend your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your Account, you may simply discontinue using the Service or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Enquiry Genie, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service;
• Any conduct or content of any third party on the Service;
• Any content obtained from the Service; and
• Unauthorised access, use, or alteration of your transmissions or content,

whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; and
• Any other liability that cannot be excluded or limited by English law.

17. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Enquiry Genie, its subsidiaries, affiliates, and its licensors do not warrant that:

• The Service will function uninterrupted, secure, or available at any particular time or location;
• Any errors or defects will be corrected;
• The Service is free of viruses or other harmful components; or
• The results of using the Service will meet your requirements.

This disclaimer of warranty does not affect your statutory rights as a consumer.

18. Indemnification

You agree to defend, indemnify, and hold harmless Enquiry Genie and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of:

• Your use and access of the Service, by you or any person using your Account;
• A breach of these Terms; or
• Content posted on the Service.

19. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

20. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through the courts of England and Wales, which shall have exclusive jurisdiction over such disputes.

Before commencing any formal legal proceedings, we encourage you to contact us first to seek an amicable resolution.

21. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

22. Entire Agreement

These Terms constitute the entire agreement between you and Enquiry Genie regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

23. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@enquirygenie.co
Website: https://www.enquirygenie.co

For business address information and other contact details, please visit our website or contact us via email.